FAQs

How do I view a Greenford Quay apartment?

We are open for in-person tours and ask that you contact the team either by sending an enquiry through our website or calling to arrange an in-person tour. Appointments will take place between 10 am and 7 pm on Mondays to Friday, and weekend appointments are available also by appointment only. 

Do I need to bring anything to the viewing?

Due to the UK Right to Rent policy, we are required to obtain and check all original identification of non-EU tenant(s) that to show that they are legally allowed to live in the UK. These documents are normally checked prior to your move-in, so please be prepared to show your identification to our team member. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at a viewing or virtual viewing, a copy of the document must be sent via email to the Greenford Quay team, who will then be required to see the tenant and check the document via Skype or FaceTime before agreeing to the contract. Documents will also need to be verified in person upon arrival for move-in.

How do I reserve an apartment?

Once you have chosen your new apartment, we ask that you complete the offer forms which are then checked by the leasing team and once agreed a reservation payment of either £200 or £400 (depending on the apartment pricing) is required, to secure the apartment and start the referencing process (this amount will then be applied to your first month’s rent). If you choose to change your mind within 48 hours the reservation fee can be refunded. Past 48 hours this fee is non-refundable. 

Tenant Referencing Checks

Once your reservation payment & completed documents have been received by the leasing team, you will be required to go through a referencing process, carried out Homeppl who will carry out the assessment of your eligibility to enter into a tenancy agreement. The process time is mainly dependent on your ability to complete the online application form, and on your referees’ availability. However, this usually takes approximately 3-7 business days.

Please note, the household income must be at least 2.66 times the annual rent of the apartment (before any discount or concessions are given). For approved offer, all applicants must have completed the referencing fully. 

Deposit and Payments

Once all applicants have passed their referencing checks, you will be sent a rental schedule showing what rent/deposit is due prior and during your tenancy.

What is your cancellation policy?

We consider an apartment cancelled only after receipt of written notice. Written cancellation received within 48 hours from securing the apartment is accepted with a refund of your reservation payment, depending on the progression of the referencing process. Any cancellation received after 48 hours, however, will not receive refunds.

What is the minimum and maximum length of contract?

Our tenancies are for a fixed term of 12 months, if you require a shorter tenancy speak to the leasing team who can assist on arranging a shorter term tenancy (short term tenancy premiums apply). There will also be options for renewing your lease agreement with us, following the expiration of your Initial Term. The site management team will be happy to discuss your options at the time of a possible renewal.

Do you accept guarantors?

Depending on the results of your referencing and affordability criteria assessment, the option of Guarantors will be available. Further referencing and qualifying criteria will apply. (Guarantor’s income must 4 times the annual rent).

I am a student, can I rent with Greenford Quay?

All individuals over 18 years of age are welcome to apply to rent one of our apartments. Further qualifying criteria will apply with advance rental payments required.

Payments

What fees do you charge and how much is the deposit?

There are no fee charges, just a reservation payment to secure the apartment you have chosen, which goes towards your first rental payment subject to referencing.

The standard security deposit varies on the size of your apartment, which is held with mydeposits for the duration of the tenancy and refundable subject to the condition of your apartment at the end of the tenancy compared to the condition at the beginning of your tenancy. Full inventories are carried out by a 3rd party inventory company at the beginning and the end of the tenancy.

How do I get my deposit back?

We will process your deposit return within 14 working days of the end of your tenancy subject to any deductions.

Do you offer a deposit alternative?

We have teamed up with Flatfair, who offers a simple, safe and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay Flatfair a one-off, non-refundable membership charge to create a flat bond that covers each household for the duration of the lease despite of the size of the unit or length of stay. There are two membership fee options, if the rent is over £3,000 pcm the fee will be £600, where the rent is lower than £3000 pcm it will be £350. As Flatfair isn’t an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option please visit www.flatfair.co.uk or talk to your property manager for more information.

What method of payments can I use?

Our preferred method of payment is bank transfer. Your Rent payments can be completed via bank transfers or standing orders.

Moving In & Moving Out

What is the move-in process?

Once the application process is complete and reference checks passed, your new on-site management team member will get in touch to discuss the tenancy agreement and terms you are about to enter. Once all is agreed and the contract is signed, we will schedule a convenient time to carry out a pre-move in orientation, which will show you how everything works within your apartment and the Building. This will make your move-in day more hassle-free. We will then arrange with you to meet on the day of your move-in to hand over your fobs and help you settle into your new apartment.

What is the notice period for moving out?

We require 2 months’ written notice of your intention to vacate the property at the end of your tenancy. Subject to availability, this notice of intent can be cancelled, and you can continue residing in your apartment for another fixed term by signing a renewal. However, if your apartment has been leased following receipt of your written notice of intent to vacate, we will not be able to receive cancellation. If you wish to move out before the end of your tenancy, an early termination agreement may be agreed with a agreed cost associated to re-lease your apartment early. 

Do I have to pay for a cleaner when moving out?

At Greenford Quay, we aim for the highest standard of services and quality products. Therefore, we ask that to avoid cleaning fees when moving out, our residents maintain their homes in good condition and have the property professionally cleaned at the end of the tenancy. We offer preferential rates in cleaning services, so these will be available for your convenience.

Do I have to pay for an inventory?

No, the cost of the inventory at the beginning of the tenancy and end are covered by us.

If there are any damages to the property picked up by the independent inventory company, you will be asked to cover these charges.

Other

What team will there be on site?

The on-site team at Greenford Quay is the key to making a difference in renting. Our team will be comprised of a Senior Community Manager overlooking the on-site teams in the Blocks with the support of Assistant Managers and the front of house team, the Leasing team members will be available to assist with any needs you may have during your leasing journey, Facilities Manager will be  supervising the on-site maintenance team and focus on responding to all maintenance needs that you may have in your home. 

Do you accept pets?

Not only do we accept pets, but we have specially designed amenity spaces to accommodate our furry residents. The dog washroom and outdoor spaces are available for all pets and their owners. Weight/breed restrictions may apply. The pet rent cost is £75 per month.

What is your CCTV policy?

Our CCTV policy can be found here.

Is there help 24/7?

Our on-site management team is available daily from 8am to 8pm, after which we hand over to our trusted third-party concierge services who watch the community overnight. For more minor maintenance requests, please contact the management team via resident app or email or telephone and we will arrange a time that’s convenient for you to look at your request.