FAQs

How do I view a Greenford Quay apartment?

To make an enquiry, please call our leasing team on +44 (0) 207 197 9672 or register your interest online. One of our team will then schedule a tour for you. Please refer to the ‘Do I need to bring anything to the viewing’ for further details.

When can I view the apartment?

Our show flats will be available to view as of June 26th, 2019, every day, Mon-Sat 8am – 8pm and Sunday 9am – 5pm. Later viewings will be available on Thursday, so please get in touch with us to schedule your viewing outside of the listed hours.

Do I need to bring anything to the viewing?

Due to the UK Right to Rent policy, we are required to obtain and check all original identification of non-EU tenant(s) that to show that they are legally allowed to live in the UK. These documents are normally checked at the viewing stage, so please be prepared to show your identification to our team member. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at viewing or a virtual viewing is arranged, a copy of the document must be sent via email to the Greenford Quay team, who will then be required to see the tenant and check the document via Skype or FaceTime before agreeing a contract. Documents will also need to be verified in person upon arrival for move-in.

How do I reserve an apartment?

Simply call or email us to reserve an apartment and our team will talk you through the relevant steps that should take no more than few minutes. We will require a referencing fee if you wish to reserve an apartment and start your application process. Once your application process is completed and you wish to proceed with the rental process, depending on the result of referencing, you will be required for part of the deposit in order to hold the apartment off the market until your agreed move-in date. This portion will then be applied to your first month’s rent. Partial booking/leasing process will also be available online.

Tenant Referencing Checks

Once your chosen holding fee or deposit have been paid, you will be required to go through a referencing process, carried out by our third-party service provider who will carry out the assessment process of your eligibility to enter into a tenancy agreement. The process is mainly dependent on your ability to complete the online application form, and on your referees’ availability. However, the process normally takes around 3-7 business days.

Deposit and Payments

Once all applicants have passed their referencing checks, you will be required to pay the first month’s rent. If you move-in before the 20th of the month, you will be required to pay a prorated rent and deposit. If you move-in after the 20th of the month, you will be required to pay one month’s rent and deposit up-front.

What is your cancellation policy?

We consider an apartment cancelled only after receipt of written notice. Written cancellation received within 24hours from securing the apartment are accepted with refund of all applicable fees, depending on the progression of referencing process. Any cancellation received after 24 hours, however, will not receive refunds.

What is the minimum and maximum length of contract?

We offer flexible lease terms ranging from 1 month to 3 years, depending on your needs. There will also be options for renewing your lease agreement with us, following the expiration of your initial one. The site management team will be happy to discuss your options at the time of a possible renewal.

Do you accept guarantors?

Depending on the results of referencing and affordability criteria assessment, the option of Guarantors will be available. Further qualifying criteria will apply.

I am a student, can I rent with Greenford Quay?

All individuals over 18 years of age are welcome to apply to rent one of our apartments. Further qualifying criteria will apply.

Payments

What fees do you charge and how much is the deposit?

Depending on your choice, there will be options for up-front, reduced, non-refundable fees or a larger deposit sum, refundable at the end of your tenancy, depending on the condition of your apartment at move-out compared to move-in. The deposit ranges depending on the size of the apartment that you are about to rent from us. Deposits are held and protected under our chosen deposit scheme as required by law.

How do I get my deposit back?

Your deposit is protected by The Deposit Scheme and refundable at the end of your tenancy. We process your deposit within 10 days of agreeing any charges applied to damages, if any, excluding normal wear and tear conditions.

Do you offer a deposit alternative?

We have teamed up with flatfair who offer a simple, safe and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay flatfair a one-off, non-refundable, membership charge of £350 per household. As flatfair isn’t an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option please visit www.flatfair.co.uk or talk to your property manager for more information.

What method of payments can I use?

Our preferred method of payment is bank transfer; however, we can accommodate payment by card. Your Rent payments can be completed via direct debit or standing orders.

Moving In & Moving Out

What is the move-in process?

Once the application process is complete and reference checks passed, your new on-site management team member will get in touch to discuss the tenancy agreement and terms you are about to enter. Once all is agreed and the contract is signed, we will schedule a convenient time with you to meet on the day of your move-in to hand over keys, settle your balance, conduct apartment inspection/inventory, complete a home induction tour, and help you settle in to your new home.

What is the notice period for moving out?

We require 2 months’ written notice of your intention to vacate the property at the end of your tenancy. Subject to availability, this notice of intent can be cancelled, and you can continue residing in your apartment for another fixed term by signing a renewal. However, if your apartment has been leased following receipt of your written notice of intent to vacate, we will not be able to receive cancellation. If you wish to move out before the end of your tenancy, an early termination fee may apply.

Do I have to pay for a cleaner when moving out?

At Greenford Quay, we aim for the highest standard of services and quality of product, therefore we ask that in order to avoid cleaning fees when moving out, our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received. We offer preferential rates in cleaning services, so these will be available for your convenience.

Do I have to pay for an inventory?

As we use the services of a 3rd party inventory company when you move in, we will require that you cover the cost for these services and we will pay for the move out inventory fees. If there are any damages to the property picked up by the independent inventory company, you will be asked to cover these charges as well.

Other

What team will there be on site?

The on-site team at Greenford Quay is the key to making a difference in renting. Our team will be comprised of a Community Manager overlooking the on-site teams in the Block, Leasing and Concierge team members available to assist with any needs you may have during your leasing journey with us, Senior Facilities Maintenance supervising the on-site maintenance team focused on responding to all maintenance needs that you may have in your home. All team members operating under the direction of our General Manager – Richard Jenkinson.

Do you accept pets?

Not only do we accept pets, but we have specifically designed amenity spaces to accommodate our fury resident. The dog wash room and outdoor spaces are available for all pets and their owners. Fees, additional deposits and weight/breed restrictions may apply. Pet rent is £75/pet.

Is there help 24/7?

Our on-site management team is available daily from 8am to 8pm, after which, we hand over to our trusted third party Security/Concierge services who watch the Building overnight. Our on-site team will, however, be available on-call for any emergencies that may arise such as flooding, fire or power outages or any other major incidents. For more minor maintenance requests, there will be a resident portal available to our residents where you can raise any issues that will be attended to the next day.