There are no fee charges, just a reservation payment to secure the apartment you have chosen, which goes towards your first rental payment subject to referencing.

The standard security deposit varies on the size of your apartment, which is held with mydeposits for the duration of the tenancy and refundable subject to the condition of your apartment at the end of the tenancy compared to the condition at the beginning of your tenancy. Full inventories are carried out by a 3rd party inventory company at the beginning and the end of the tenancy.

Your deposit is protected by My Deposits, and refundable at the end of your tenancy. We process the return of your deposit within 10 days after agreeing with you on charges applied to damages, if any, excluding fair wear and tear. 

We have teamed up with Flatfair who offer a simple, safe and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay Flatfair a one-off, non-refundable membership charge to create a flat bond that covers each household for the duration of the lease despite of the size of the unit or length of stay. There are two membership fee options, if the rent is over £3,000 pcm the fee will be £600, where the rent is lower than £3000 pcm it will be £350. As Flatfair isn't an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option, please visit www.flatfair.co.uk or talk to your property manager for more information.

Your holding commitment, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application. Monthly rental payments can only be paid by Bank to Bank transfer. 

Our tenancies are for a fixed term of 12 months. There will also be options for renewing your lease agreement with us, following the expiration of your Initial Term. The site management team will be happy to discuss your options at the time of a possible renewal.

The on-site team at Greenford Quay is the key to making a difference in renting. Our team will be comprised of a Senior Community Manager overlooking the on-site teams in the Blocks with the support of Assistant Managers and the front of house team, the Leasing team members will be available to assist with any needs you may have during your leasing journey, Facilities Manager will be supervising the on-site maintenance team and focus on responding to all maintenance needs that you may have in your home.

Our CCTV policy can be found here.

While living in one of our apartments, you will benefit from services onsite. Our on-site management team is available daily from 8am to 8pm, after which we hand over to our trusted third-party concierge services who watch the community overnight.

For minor maintenance requests, please contact the management team via the resident app or Entrata and we will arrange a time that’s convenient for you to look at your request.

Your maintenance and management team are also on hand to respond to any emergency such as flooding, power outages or fire. More information on what is considered an emergency, and who to contact can be found in your resident handbook provided on the day of move-in.

Should you wish to vacate the property at end of your tenancy we require two months' written notice. Subject to availability, this notice of intent can be cancelled, and you can continue residing in your apartment for another fixed term by signing a renewal.

However, if your apartment has been leased following receipt of your written notice of intent to vacate, we will not be able to receive cancellation. If you wish to move out before the end of your tenancy, an early termination agreement may be agreed with a agreed cost associated to re-lease your apartment early.

We aim for the highest standard of service and quality of product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received in order to avoid cleaning fees at move-out. Should you have any queries, require any assistance our team will be happy to help. 

No, the cost of the inventory at the beginning of the tenancy and end are covered by us.

If there are any damages to the property picked up by the independent inventory company, you will be asked to cover these charges.